Anyone who has ever had to deal with a computer helpline will have a vivid picture of the job interview that the person on the other end of the phone will have been through.
'So. what do you know about computers?'
'Nothing. Absolutely, totally, unashamedly ****** all.'
'Great. When can you start?'
Now to be fair, I'm told that roughly about 99.99999% of computer-related problems are caused by the user. And I kid you not that in the early days on This is Money someone did get in touch with us because the site wasn't working. It turned out it was because they didn't have a computer. So I have some sympathy with the support people.
By why on earth can you never get a straight answer? That is I'm told not because they are monkeys but because there isn't one. Everything depends, you see, on things and stuff.
If all this sounds familiar here's a site worth a visit.
Obviously it doesn't answer all the questions, that would be asking way too much, and it is paid for by chip makers Intel so it's there to flog expensive computers, but all that aside it's one of the best easy-to-follow stabs at computers for normal people that we've found.
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